Frequently Asked Questions

In Luxembourg, it is a requirement for the employee to inform their employer on the first day of their absence and provide a medical certificate no later than the third day of absence.

At Payrolla, you only work on weekdays (Monday to Friday). Therefore, we do not allow the reporting of sick leave during the weekend or on a public holiday.

Payrolla validates your working time as your employer.

In practice:

• you declare any relevant elements (such as absences) through your personal space;
• the client may confirm that the service has been delivered for operational and invoicing purposes;
• Payrolla reviews and validates the working time and payroll elements.

Payrolla approves your leave requests as your employer.

In practice, leave requests are submitted through your personal space and reviewed by Payrolla to ensure compliance with your employment contract and Luxembourg labour law.

The client may be consulted to assess the operational impact of the leave on the mission, particularly for planned absences. However, the final decision remains with Payrolla.

This approach ensures that leave is managed in a structured and compliant way, while taking into account both the employee’s rights and the continuity of the mission.

The duration of the probation period is defined in the employment contract and must comply with Luxembourg labour law.

In practice, Payrolla generally applies a probation period of up to 6 months, depending on the role, level of responsibility, and remuneration.

The probation period must be clearly specified in writing before the start of the employment contract and is subject to legal limits, which vary based on the employee’s salary and profile.

Each situation is reviewed individually to ensure that the probation period is appropriate, clearly defined, and compliant with the applicable legal framework.

There is no standard minimum duration applicable to all missions.

However, a mission must be real, documented, and sufficiently clear to justify the engagement. Payrolla examines each mission based on its context: planned duration, objectives, execution conditions, budget, workplace, profile sought, and compliance of the file.

Payrolla prioritizes defined, structured, and regularly reassessed missions.

In practice, missions are generally defined for a limited duration, often between a few months and two years. A mission may be extended or renewed only if it remains compatible with the contractual framework, the client’s actual needs, and Payrolla’s obligations as an employer.

Payrolla avoids situations where a mission would be indefinite, undocumented, or comparable to permanent integration of the employee into the client’s organization.

At Payrolla, we operate under the assumption that you work 100% of the time you're engaged.

Instead of entering your timesheets, you only need to report your monthly absences (sick leave, legal leave, etc.), and your timesheets are generated automatically.

That, is what we call Operational Excellence.

As a Payrolla employee, you are entitled to 26 days of legal annual leave, which you can start using at the end of the third month of your assignment, and on a pro-rata basis for the months worked.

You also benefit from the legal public holidays in Luxembourg.

Note: When a legal public holiday falls on a weekend, it will automatically be moved to the next business day (for example: if a public holiday falls on a Saturday, it will be automatically moved to the following Monday).

Yes. As a Payrolla employee, you can resign at any time, including during an ongoing assignment, provided that you respect the terms of your employment contract and applicable Luxembourg labour law.

This includes:

• submitting a clear and formal resignation;
• respecting the applicable notice period, which depends on your seniority;
• and ensuring a proper transition of your responsibilities where required.

Payrolla, as your employer, will support you throughout the process and coordinate with the client to ensure that the end of the mission is handled in a structured and professional manner.

Yes, all employment contracts with the Payrolla platform are digitally submitted, utilizing a secure electronic signature process.

Your documents are automatically exchanged with the client company and then sent to your email address. They can also be accessed in PDF format from your personal account on the platform.

Yes, in certain situations. Payrolla can facilitate access to company vehicles through selected partners, subject to availability and the conditions of your mission and employment framework.

Company vehicles are typically offered under specific arrangements, such as short-term leasing solutions, and may be integrated into your overall remuneration package depending on your situation.

If you are interested, you can discuss your needs with Payrolla, and we will review the available options and associated conditions with you.

As part of our broader mobility approach, it is also worth noting that public transportation (bus, tram, and train) has been free of charge in Luxembourg since 2020, offering a convenient and sustainable alternative for daily travel within the country and the Greater Region.

Yes, subject to certain conditions. Payrolla allows the declaration of professional expenses, provided they are justified, compliant, and directly related to your professional activity.

To be eligible, expenses must:

• be incurred in the context of your mission;
• be necessary for the execution of your work;
• be supported by valid receipts or invoices;
• comply with Luxembourg tax and social security rules.

Expense claims are submitted through your Payrolla personal space and are reviewed before validation. Depending on the nature of the expense, they may be reimbursed or treated according to the applicable payroll and tax framework.

A processing fee of €99 is applied (deducted from your reserve) for the handling of expense claims, covering up to 40 items. To optimize this fee, we recommend submitting your expenses in bulk whenever possible.

Payrolla ensures that all expense processing is handled in a structured and compliant manner, allowing you to manage your professional costs transparently and securely.

Yes. Payrolla can structure part-time employment arrangements, provided that the setup remains compatible with Luxembourg employment law and the conditions of the mission.

Part-time work must be clearly defined in the employment contract, including:

• the working time and schedule;
• the remuneration;
• and the organization of the mission.

In practice, the feasibility depends on the nature of the mission and the client’s operational needs. Some roles are naturally compatible with part-time arrangements, while others may require a more consistent presence.

Before starting, Payrolla reviews the mission and ensures that the part-time structure is coherent from a contractual, operational, and compliance perspective.

Yes, Payrolla protects you from incidents, losses, or damages that have occurred or may occur at your mission workplace.

Yes. As soon as your payslip is available in your personal account, you will receive an email notification that allows you to view or download it in PDF format.

At any time, you can access the history of your archived payslips on your personal account.